LD Tuttle wants you to love your purchase. However, if something is not right, please let us know and we will do everything that we can to help.
We will gladly accept returns on all items that have not been worn, altered or washed and appear in overall "new" condition. Please note that items marked down 50% or more are Final Sale and cannot be returned. All returns must be made within 14 days from date of receipt. If you are unclear about your return date, please email us for verification. Return packages must be shipped / postmarked no later than 7 days from the receipt via email of your Return Authorization Slip.
Due to shipping costs, International Orders (except Canada) are Final Sale and cannot be returned under any circumstances.
In the interest of quality, we can only accept shoes for return that are clean and unworn. If you return any items bearing any signs of wear, we will send it back to you at your cost. We ask that you try the shoes on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them.
We consider our box to be an important part of the entire product. For this reason, footwear returns must include the original shoe box in its original condition and without postal labels. Please wrap your return in protective packaging for shipment. Returning footwear with damaged boxes or without the original shoe box may result in a fee.
ldtuttle.com does not accept returns on any items purchased from any retailer other than ldtuttle.com. We are happy to answer any questions related to LD Tuttle products but are unable to process any returns, exchanges, credits or refunds for any product purchased outside of ldtuttle.com.
STEP 1: Please request authorization to make a return within 14 days of receiving your order by emailing email@example.com. Please include in the email your name, the style and size purchased and the reason for the return.
A Return Authorization must be obtained before returning any items.
A prepaid Fedex return label will also be emailed to you.
STEP 2: Ship return items using the Fedex prepaid label sent to you. Please drop the box off at any Fedex authorized pick up center and please be sure to ask for a receipt as proof of delivery.
Make sure to wrap your return in protective packaging for shipment. Returning footwear with damaged boxes or without the original shoe box may result in a fee.
Returns must be postmarked within 7 days of receipt of your return authorization email.
STEP 3: We kindly ask that you allow 10 days for returns to be processed. Process time may be longer during peak seasons. Your refund will be credited to the original purchaser’s credit card. Please note original shipping costs are non-refundable.
LD Tuttle is happy to accept items for exchange subject to terms and conditions above and stock availability. To request an exchange simply follow the return procedure and make a note in our notes fields for the item you wish to exchange for. You may always request store credit in lieu of a refund on your credit card to put toward a future purchase. Exchange shipping is free.
Price Adujstment Policy
If an item you have purchased is discounted on ldtuttle.com from the regular price within 7 days of purchase, you may email firstname.lastname@example.org to request a price adjustment. Price adjustments can take up to 2 weeks to appear on your statement. Items that receive price adjustments become final sale. Price adjustments are not available for merchandise that has already been discounted or merchandise that is part of a special promotion.
While we strive to ensure that all of our products are checked for defects, occasionally a defect may pass unnoticed. If that happens, please contact us immediately.
Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.