I can’t find the style, size or color I am looking for. Will it be restocked? The colors and sizes available in the online store reflect our most up-to-date inventory. While some styles are periodically restocked, many items are not. For information about a specific style, kindly email firstname.lastname@example.org.
How can I place a telephone order? To place an order by telephone, simply call us at 213-613-1487. We are available most weekdays from 11am to 4pm (PST) excluding holidays.
Do you ship to my country? We ship to select countries worldwide. Please enter your delivery information at checkout to determine availability and cost. In some cases we will reach out after the order has been placed to confirm address and/or shipping information. We do our best to ship around the globe but we are at the mercy of the international carriers and their pricing and policies. We DO NOT include customs charges into our pricing; that is the responsibility of the buyer. We DO NOT offer refunds or exchanges on most international orders; if you have a question, please contact us before you place your order.
What are your shipping options and policies? ldtuttle.com offers free ground shipping. We can also ship overnight or 2 day at your request. Please visit our Shipping section for details.
How long will it take for my order to be delivered? Delivery times vary depending on the destination and selected level of service (standard or express). Please visit our Shipping section for details.
Can you ship overnight? Yes. We can assist you with rush orders. Please email email@example.com with your request.
What types of payment do you accept? We currently accept Visa, MasterCard, American Express and Discover. For more details, please visit our Payments section.
Can I change or cancel and order? You may change or cancel an order before it has been processed by emailing firstname.lastname@example.org. Please note that changes can only be made if your order has not yet been processed. Once your order has been processed, no changes can be made. Please include your name and order number with your request.
Do you ship to P.O. boxes? No, unfortunately, we do not ship to P.O. boxes.
How do I locate a style not featured on the website? You may contact customer service at email@example.com.
The box I received my shoes in was dented. Could I receive a new pair with a box? While we strive to offer the highest quality service and packaging, there are some situations that are beyond our control. It is likely that the box was dented during transit, which is something we cannot fix. If you would like to receive a new pair of shoes with packaging, we encourage you to exchange the shoes within 14 days of receipt. Please see our Returns section for more details.
Do you sell gift certificates? Yes. You may purchase a gift certificate for any denomination. Please email firstname.lastname@example.org for details.
How do I make a return? Please email email@example.com for a Return Authorization (RA) number and shipping instructions. No returns can be accepted without an RA number. For full details, please see our Returns section.
How does your sizing work? Please visit our Sizing and Care section to see a size chart for the conversion of Italian sizing to US sizing. Please note that size charts are approximate and sizing can vary depending on each style. For more detailed information please read the product descriptions or email firstname.lastname@example.org.
Where are your products made? All LD Tuttle shoes are made in Italy.
How do I care for my LD Tuttle shoes? Please see the Sizing and Care section for more information about how to care for your LD Tuttle shoes.
If you have any other further questions, please email email@example.com