LD Tuttle

Customer Service

Thank you for visiting ldtuttle.com. We are happy to assist you in anyway possible. If you would like to contact our customer service, please call us at 213.613.1487 or email us at info@ldtuttle.com. Our regular customer service hours are Monday – Friday 10am to 6pm PST.


Sizing and Care

LD Tuttle shoes are available for women in European sizes 35 – 41. The following is a size conversion guideline for LD Tuttle shoes comparing European sizing standards to US sizing standards. Any additional sizing information will be noted in the description for each item. We’ve provided this reference to help you find the best fit, but if you have additional questions, please contact customer service for assistance at 213.613.1487 or email us at info@ldtuttle.com.

Sizing Chart

EU 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41
US 5/5.5 5.5 6 6.5 6.5/7 7/7.5 7.5/8 8/8.5 8.5/9 9/9.5 9.5/10 10/10.5 10.5/11

Care

LD Tuttle shoes are hand crafted using the finest leather skins. Each skin is unique: any incidental tonal variation, marks or veins are natural features, and should not be considered as imperfections.

Below are some general guidelines for leather care. We strongly recommend consulting a leather care professional or cobbler for specific advice and maintenance.

General Care For All Leathers

Suede Care

Waterproofing

Soles


Order Status

All products are subject to availability. You will receive an email confirmation at the time that you place your order. Upon your order being approved and processed for shipment, you will receive a second email containing your tracking number along with confirmation that your order has been sent.

While we make every effort to only display items that are currently in stock, there may be instances where we run out of stock in an item. In these instances your item will be canceled and you will be notified by a member of our customer service team.

Orders placed on a weekday before 2pm (EST) will generally begin processing that day. Orders placed after 2pm (EST) will generally begin processing the next business day. All orders have a processing time of one to two business days if the merchandise is in stock. For orders placed on weekends or holidays, orders will generally begin processing on the next business day.

Modifying Your Order

Please send change requests to info@ldtuttle.com. We will make every attempt to accommodate your request, however please note that changes can only be made before your order is processed. Once we have started the shipment process, no changes can be made. Please include your name and order number with any requests.


Payment Methods

We accept payment with Visa, Mastercard, American Express or Paypal. When you place an order, the transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped.

All prices displayed on our website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will consider the order canceled.

Sales Tax

Prices displayed on the website are exclusive of taxes. If you are shopping within the USA, sales tax will only be charged on orders shipped within the state of California. Taxes are calculated at the time of checkout by zip code.


Shipping Rates and Services

LD Tuttle is pleased to offer free ground shipping within the USA. LD Tuttle uses FEDEX exclusively for all domestic orders. LD Tuttle offers FEDEX Gound, 2nd day and Next Day delivery for all orders shipped within the United Sates. All orders are shipped from Los Angeles, CA. Shipping costs for services other than FEDEX Ground are determined by package weight and shipping destination. To view shipping options and rates for a particular address, please add desired items to your shopping bag and begin the checkout process.

We do not offer Saturday delivery. We do not provide delivery to freight forwarding companies without proof of identification. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

Upon shipment, FEDEX Ground can take anywhere from 1 – 7 business days, depending on your proximity to Los Angeles, CA. For time sensitive, guaranteed date delivery, please choose 2nd day or Next day service. Upon shipment, FEDEX 2nd day air packages will arrive by the end of the second business day and FEDEX Next Day air packages will arrive by the end of the next business day. Please contact customer service with questions or special requests.

Insurance

LD Tuttle insures each purchase from the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for purchased goods passes on to you. If you have specified a recipient other than yourself for delivery purposes, then you accept that evidence of a signature by them, or at that delivery address is evidence of delivery by LD Tuttle transfer of responsibility in the same way.

International Shipping

If you wish to ship something internationally, please contact us directly at info@ldtuttle.com. We will process the order for you. We will have an International Checkout system soon.

International Disclosure

For items shipped outside of the United States, you accept the risk of loss and title for that merchandise upon our delivery to the carrier. Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You should contact your local customs office for further information. Additionally, when ordering from loefflerrandall.com, you expressly acknowledge that you are the importer and agree to comply with all laws and regulations of your country. You authorize us to designate a carrier to act as your agent with all relevant customs or tax authorities in your country; to clear your merchandise and advance (on your behalf) any duties and taxes owed by you related to your purchase from us.

Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.

We may provide certain product information, such as a description to our international carriers, and ⁄ or customs authorities to facilitate customs clearance and compliance with local laws.


Returns

LD Tuttle wants you to love your purchase. However, if something is not right, please let us know and we will do everything that we can to help.

Return Policy

We will gladly accept returns on all items that have not been worn, altered or washed and have all original tags attached. Please note that Sale items can be returned for exchange or store credit only. All returns must be made within 14 days from date of receipt. Return packages must be postmarked no later than 7 days from the receipt via email of your Return Authorization Slip.

In the interest of quality, we can only accept shoes for return that are clean and unworn. If you return any items bearing any signs of wear, we will send it back to you at your cost. We ask that you try the shoes on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them.

We consider our box to be an important part of the entire product. For this reason, footwear returns must include the original shoe box in its original condition and without postal labels. Please wrap your return in protective packaging for shipment. Returning footwear with damaged boxes or without the original shoe box may result in a fee.

ldtuttle.com does not accept returns on any items purchased from any retailer other than ldtuttle.com. We are happy to answer any questions related to LD Tuttle products but are unable to process any returns, exchanges, credits or refunds for any product purchased outside of ldtuttle.com.

Returns Procedure

STEP 1: Please request authorization to make a return within 14 days of receiving your order by emailing info@ldtuttle.com. Please include in the email your name, the style and size purchased and the reason for the return.

A Return Authorization Slip must be obtained before returning any items. No refunds or web credits will be given on items returned without a Return Authorization Number.

A prepaid Fedex return label will also be emailed to you along with your Return Authorization slip.

STEP 2: Ship return items to address on Return Authorization Slip using the Fedex prepaid label sent to you. Please drop the box off at any Fedex authorized pick up center.

Make sure to wrap your return in protective packaging for shipment. Returning footwear with damaged boxes or without the original shoe box may result in a fee.

Returns must be postmarked within 7 days of receipt of your return authorization email.

STEP 3: You will be charged a $10 return processing fee. We kindly ask that you allow 10 days for returns to be processed. Process time may be longer during peak seasons. Your refund will be credited to the original purchaser’s credit card. Please note original shipping costs are non-refundable.

Exchange Policy

LD Tuttle is happy to accept items for exchange subject to terms and conditions above and stock availability. To request an exchange simply follow the return procedure and make a note in our notes fields for the item you wish to exchange for. You may always request store credit in lieu of a refund on your credit card to put toward a future purchase. Exchange shipping is free.

Price Adujstment Policy

If an item you have purchased is discounted on ldtuttle.com from the regular price within 7 days of purchase, you may email info@ldtuttle.com to request a price adjustment. Price adjustments can take up to 2 weeks to appear on your statement.  Items that receive price adjustments become final sale. Price adjustments are not available for merchandise that has already been discounted or merchandise that is part of a special promotion.

Defective Merchandise

While we strive to ensure that all of our products are checked for defects, occasionally a defect may pass unnoticed. If that happens, please contact us immediately.

Colors

Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.


FAQs

I can’t find the style, size or color I am looking for. Will it be restocked? The colors and sizes available in the online store reflect our most up-to-date inventory. While some styles are periodically restocked, many items are not. For information about a specific style, kindly email info@ldtuttle.com.

How can I place a telephone order? To place an order by telephone, simply call us at 213.613.1487. We are available Monday – Friday 9am to 6pm (PST) excluding holidays.

Do you ship to my country? Right now, we only ship internationally by special request. Please email us at info@ldtuttle.com. However, we will soon be set up for international shipping.

What are your shipping options and policies? ldtuttle.com offers free ground shipping. We can also ship overnight or 2 day at your request. Please visit our Shipping section for details.

How long will it take for my order to be delivered? Delivery times vary depending on the destination and selected level of service (standard or express). Please visit our Shipping section for details.

Can you ship overnight? Yes. We can assist you with rush orders. Please email info@ldtuttle.com with your request.

What types of payment do you accept? We currently accept Visa, MasterCard, American Express and PayPal. For more details, please visit our Payments section.

Can I change or cancel and order? You may change or cancel an order before it has been processed by emailing info@ldtuttle.com. Please note that changes can only be made if your order has not yet been processed. Once your order has been processed, no changes can be made. Please include your name and order number with your request.

Do you ship to P.O. boxes? No, unfortunately, we do not ship to P.O. boxes.

How do I locate a style not featured on the website? You may contact customer service at info@ldtuttle.com.

The box I received my shoes in was dented. Could I receive a new pair with a box? While we strive to offer the highest quality service and packaging, there are some situations that are beyond our control. It is likely that the box was dented during transition, which is something we cannot fix. If you would like to receive a new pair of shoes with packaging, we encourage you to exchange the shoes within 14 days of receipt. Please see our Returns section for more details.

Do you sell gift certificates? Yes. You may purchase a gift certificate for any denomination. Please email info@ldtuttle.com for details.

How do I make a return? Please email info@ldtuttle.com for a Return Authorization (RA) number and shipping instructions. No returns can be accepted without an RA number. For full details, please see our Returns section.

How does your sizing work? Please visit our Sizing and Care section to see a size chart for the conversion of Italian sizing to US sizing. Please note that size charts are approximate and sizing can vary depending on each style. For more detailed information please read the product descriptions or email info@ldtuttle.com.

Where are your products made? All LD Tuttle shoes are made in Italy.

How do I care for my LD Tuttle shoes? Please see the Sizing and Care section for more information about how to care for your LD Tuttle shoes.

If you have any other further questions, please email info@ldtuttle.com


Terms of Use

Thank you for visiting our website, ldtuttle.com (“Website”). Tuttle Canyon Inc. (“LD Tuttle”, “we”, “us” or “our”) provides content, services, and products on our Website subject to the following conditions. By visiting our Website, you accept these Terms of Use so please read them carefully. If you do not agree with our Terms of Use, please do not visit our Website.

General

This Website is owned and operated by Tuttle Canyon Ltd with an address at 1313 Palmetto St. Los Angeles, CA 90013

Other Site Policies Regarding Your Privacy and Terms of Sale

Please review our Privacy Policy Notice, and Customer Service Policies which are incorporated by reference into these Terms of Use and Conditions of Sale (together “Website Policies”). All of our Website Policies apply to your visits to our Website, as well as all purchases from our Website.

License and Site Access

ldtuttle.com grants visitors to our Website a limited, non-exclusive, and non-transferable license to access, visit, and make personal use of the contents of our Website, but not to download any portion of the Website. The limited license does not permit your resale or commercial use of our Website, nor does it permit you to collect or use our product listings, descriptions, or prices included therein, nor does it permit any derivative use of our Website. You may not use framing techniques, meta tags, or similar technologies with respect to the Website, our trademarks, or other proprietary information.

This limited license is terminated upon any unauthorized use of our Website. You are responsible for any damages or other harm arising out of your unauthorized use of our Website and its content. LD Tuttle will not be liable for any use of the Website and its content made by you which violates applicable laws and regulations, and our Website Policies.

Registration and Account Responsibility

We do not sell products or services for purchase by children. If you are under 18, or under the age of majority in your state, you may only purchase products or services from our Website with the consent of a parent or guardian. You are responsible for strictly maintaining the confidentiality of your account information and password, and for restricting access to such information and to your computer. You agree to be responsible for all activities that occur under your account or password.

Personal Use

Products offered for sale through our Website are only for personal use, and not for resale. By placing an order through our Website, you certify that you are purchasing our products for your personal use only and not for resale. We reserve the right to refuse orders that, we reasonably believe, are intended for resale.

Pricing

Prices listed on our Website do not include sales tax. We are required by law to charge sales tax in applicable jurisdictions. Any sales tax charged will be calculated and displayed for your approval prior to final confirmation of your order.

Product Information

Merchandise displayed on the Site may be available at ldtuttle.com or other stores in the United States while supplies last. In some cases, merchandise displayed on the Site may not be available for purchase. LD Tuttle tries to maintain accurate information on the Site regarding product availability, size and pricing, however, LD Tuttle does not guarantee that any such information will be accurate. In addition, the actual colors of the products displayed on the Site will depend on the settings of your monitor, and LD Tuttle cannot guarantee that your monitor’s display of any color will be accurate.

Site Transactions

LD Tuttle reserves the right to refuse, in its sole discretion, any order placed on the Site (including, without limitation, orders placed with incorrect information or errors in pricing, including, without limitation, any such errors made by LD Tuttle). LD Tuttle further reserves the right to change or modify any order placed on the Site. In the event any order is cancelled or changed, LD Tuttle will attempt to notify you of such cancellation or change; however, LD Tuttle does not guarantee that you will receive such notice.

Links to Third Party Sites

To provide you with access to related sites, our Site may contain links to third party websites. By clicking on or following through to any such websites, you agree to review and agree to such third party website’s terms of use and privacy policies. LD Tuttle is not responsible for the privacy practices or the content of any such third party websites. LD Tuttle is not affiliated with, and does not endorse or sponsor, any such third party website or any product or service of any such third party.

Copyright

All content on our Website, including but not limited to images, product descriptions, drawings, figures, logos, menus, webpages, graphics, colors, fonts, schemes, layouts, processes, functions, and software (collectively “Content) is the property of LD Tuttle, and is protected by domestic and international copyright, and other intellectual property laws. Publication, reproduction, distribution, or modification of our Content, in whole or in part, is forbidden without the express written consent of LD Tuttle.

Trademark

LD TUTTLE is a registered trademark owned by LD Tuttle and may not be used or displayed without the prior written consent of LD Tuttle. Except with prior written approval, LD Tuttle does not give permission to use the Marks in connection with any product or service. The Marks may not be copied, imitated or used, in whole or in part, without LD Tuttle’s prior written consent. Other trademarks, service marks and company names and logos appearing on the Site are the property of LD Tuttle, its affiliates or their respective owners that have granted the Site the right to use such intellectual property. No right, title or interest in any Site content or in any trademarks, service marks or company names and logos appearing on the Site is transferred to you as a result of your use of the Site.

Disclaimers

LD Tuttle makes no representation or warranty of any kind, including the warranty of merchantability, fitness for a particular purpose, reliability, accuracy, non-infringement and the like, in connection with the use of our Website. The Website is provided by LD Tuttle on an “As Is” and “As Available” basis. We make no warranty or representation that our Website will be continuous, uninterrupted, timely, secure, or error-free. From time to time, our Website may be unavailable due to maintenance or other reasons. LD Tuttle makes no representations that our Website or sites that may be linked to it or from it are free from error.

You agree that we shall not be responsible for any defect, delay in transmission, deletion, error, or interruption of transactions or communications. You expressly agree that your use of our Website is at your sole risk. LD Tuttle will not be responsible for any technical malfunctions or other problems with any computer system, servers, or communication provider, software, or failures resulting from technical problems or Internet traffic congestion, including injury or damage to your computer, or other hardware or software related to or resulting from using or visiting our Website. LD Tuttle cannot guarantee that the use of our Website, our servers, or e-mail sent from our Website will be free of viruses or other harmful components.

Limitations on Liability

LD Tuttle will not be liable for any direct, indirect, consequential, incidental, special, or punitive damages arising out of or relating to: (i) your use of our Website; (ii) your use of any site linked to or from our Website; (iii) information made available to you on or through our Website; (iv) or in connection with the purchase or use of any other products or services.

YOU EXPRESSLY AGREE THAT LD TUTTLE (INCLUDING ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES AND AGENTS) SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF LD TUTTLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF OR IN CONNECTION WITH OUR WEBSITE, INCLUDING WITHOUT LIMITATION, ITS TERMINATION OR SUSPENSION, YOUR ACCOUNT, OR THIS AGREEMENT. IN NO EVENT WILL LD TUTTLE’s TOTAL CUMULATIVE DAMAGES EXCEED ONE HUNDRED DOLLARS ($100.00).

If any problems arise with our Website or its Content, you agree that your only remedy is to stop using our Website. If you have any problems with products or services purchased through our Website, then you agree that your only remedy is an exchange or refund of your purchase price in accordance with our Return Policy.

Indemnification

By purchasing products or services from our Website, you agree to indemnify and otherwise hold harmless LD Tuttle, its officers, directors, shareholders, employees and agents from any direct, indirect, incidental, special, consequential or exemplary damages arising out of or relating to your use of our Website, including, but not limited to your breach of our Website Policies.

Linking to This Site

Except with our prior written consent, you may not create or maintain a link from another website to our Website. If we do permit a link, you agree to comply with all applicable laws and regulations. Please contact us at info@ldtuttle.com if you are interested in linking to our Website.

Governing Law, Jurisdiction, Statute of Limitations

This agreement will be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of laws principles. Any legal action arising out of or relating to Website Policies must be commenced within one year from the date the cause of action accrued, and will be subject to the exclusive jurisdiction of the state or federal courts located in Los Angeles County, State of California, and you hereby consent to the personal jurisdiction of these courts.

Severability

If any provision of our Website Policies is found to be unenforceable, all other provisions will remain in full force.

Contact Information

We strive to provide an enjoyable shopping experience through our Website. Should you ever have questions about our Website Policies, please send an e-mail to info@ldtuttle.com.


Privacy Policy (As of October 25, 2013)

This Privacy Policy Notice describes the types of information we gather from individuals visiting our website, ldtuttle.com (“Website”), and how we use that information.

By accessing our Website, you agree to be bound by this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Website. Every time you visit our Website, your visit will be subject to the then-current version of this Privacy Policy. When you visit our Website, you should check the date of the Privacy Policy Notice (which appears above) and review any changes that have been made since your last visit to our Website.

Establishing An Account

You have the choice to establish an account in order to purchase products from our Website. In addition to your name and contact information, you may be required to submit a valid credit card number, billing address, and related billing and other information. You agree to update your information when necessary to keep your registration information current and accurate. You are responsible for maintaining the confidentiality of your account information and password, and for restricting access to such information and to your computer. You agree to be responsible for all activities that occur under your account or password.

Information We Collect and Track

A. Information You Give Us: We receive and store information you enter on our Website or give to us in any other way. For example, when you buy a product through our Website, you would necessarily provide us with your name, address, phone number, e-mail address, and credit card information. Also, you may provide us with information when you communicate with us by e-mail, telephone, or otherwise. We may keep records of your purchases, and the types of products that appeal to you. We may use your information to help us improve our Website, to better tailor our product offerings to our customers, and to improve the content on our Website. You may choose not to provide certain information, but without that information some of our Website’s features may not be available to you.

B. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” which is electronic data stored on a user’s computer, containing information about the user. We may use a “persistent” cookie to store your login ID, making login easier, but this feature can be removed by adjusting your internet browser settings or preferences. Because cookies are necessary for some of our Website’s features, we suggest that you leave them turned on. In fact, if you block or reject our cookies, you won’t be able to complete a purchase transaction from our Website.

Specific automatic information we may collect when you access our Website includes information such as your Internet Protocol (IP) address, login, password, computer and connection information, internet browser type, operating system and platform. We may also collect the full URL (Uniform Resource Locator) clickstream including how you came to our Website, what you viewed, how long you stayed, and when you left, including the date and time. Finally, we may use software tools to help us analyze session information including response times, page interaction information (e.g., clicks, mouse-overs, and scrolling), and download errors.

Please note that the examples above are intended to provide a general overview of the types of automatic information available to us when you visit our Website, rather than an exhaustive list of technical information.

C. E-mail Communications: We generally communicate with our customers by e-mail. We may also communicate promotions and specials by e-mail. If you do not want to receive e-mail from us, you may unsubscribe by clicking the unsubscribe link at the bottom of any ldtuttle.com e-mail.

How We Use Your Information

We value our customers, and we will not share any personally identifiable customer information, except where necessary for us to complete certain transactions. For example, we may use a third-party to host and operate our Website, process credit card payments, fulfill orders, or deliver packages. While those third-parties may have access to certain personal information in order to perform their functions, they are not allowed to use it for any other purposes. We regularly verify that those third-parties comply with our instructions, and that they provide sufficient guarantees with respect to their compliance with applicable laws and regulations.

We may, however, release personal information when required by law (e.g., a subpoena, or court order), or in order to enforce our Terms and Conditions, which includes fraud protection and risk reduction. If we materially change our policies, we will inform you of those changes, and give you an opportunity to opt out.

Links to Other Web Sites

Our Website might include links to other websites. While we do not provide any personally identifiable customer information to these third-party websites, we cannot be responsible for the privacy practices of those websites, and we caution you to be aware of the privacy practices of all websites. Our Privacy Policy and other policies do not apply to any other website.

YOU AGREE THAT YOUR USE OF ANY THIRD PARTY WEBSITE IS AT YOUR SOLE RISK, AND WITHOUT WARRANTIES OF ANY KIND BY LD TUTTLE INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NONINFRINGEMENT. UNDER NO CIRCUMSTANCES WILL LD TUTTLE ACCEPT LIABILITY FOR ANY DAMAGES ARISING OUT OF ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY WEBSITE, OR FOR ANY INFORMATION APPEARING ON THIRD PARTY WEBSITES.

Purchases by Children

We do not sell products for purchase by children. If you are under 18, you may only purchase products from our Website with the consent of a parent or guardian.

Terms of Use, Notices, Revisions

Whenever you visit our Website, your visit, and any dispute over our privacy policies is governed by this notice and our Terms and Conditions, which includes certain limitations on damages, disputes, and choices of law. Since we continuously strive to improve our business and your shopping experiences, we may change this Privacy Policy Notice and our Terms and Conditions. Users of our Website will be notified of any changes to this privacy policy on our homepage. Unless stated otherwise, our current Privacy Policy Notice applies to all information about your account. You should regularly access this section of our Website in order to review the most recent version of our Privacy Policy Notice.

Business Transfers

If LD Tuttle is ever acquired by, or merged with a third-party entity, we reserve our rights to assign or transfer the information we have collected from visitors to our Website as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may transfer such data to a successor entity, or to a third party that purchases our assets arising from such circumstances.

Contacting the Site

Thank you for visiting our Website. If you wish to receive further information regarding our privacy practices, please send an e-mail to info@ldtuttle.com.